Advanced Communication Professional Development Conference or Team Building Workshop

Keynote,
Full Day or condensed 1/2 Day

On location, Conference,
Public or Client Virtual + Online Soon

Participants
6 -1000+


Australia Wide + International Virtual Delivery

Advanced Communication for
World Class Service

Advanced Communication for Leaders and Customer Service Professionals  | Advanced Communication Professional Development  

Advanced Communication: today’s essentials. The future of work is here, and it’s time to get ready.

  • Is there inconsistent levels of professional communication skills across your team or organisation?
  • Do you think building rapport building is a learnable skill that is worth developing?
  • Do you feel people need to listen more and practise empathy?

How we communicate at work has changed

We have a new generation of workers entering the workforce and technology reshaping how we live our lives. As business leaders and as customer service professionals, this means it’s time to raise the bar. This is where we can positively support with the latest in advanced communication for leaders and customer service professionals.  Communication is at the heart of every organisation.

Is it time to better support your team to feel confident, capable and able to handle tricky situations with professionalism?

Advanced Communication for leaders and customer service professionals

This workshop will build your ability to listen, connect and speak effectively and to know when it matters most. This will have a significant impact on your customer interactions, team member role effectiveness, and the quality of your relationships and across work teams. During the COVID-19 pandemic, companies that lead with empathy and genuinely address customer needs can strengthen relationships.

Explore your communication preferences and build a new suite of tools

  • Discover how to communicate with others with the same or different styles.
  • The keystone component of advanced communication is empathetic listening– so powerful as it gives you accurate data to work with. You are listening with your ears, your eyes and your heart. You listen for feeling, for meaning, and you listen for behaviour. It is more than ‘active listening’ or reflective listening (Weger, Castle and Emmett 2010).
  • Discover best practices, tips and strategies for the varied modes of communication in your workplace.
  • We share a range of practical tools to enable participants to understand and develop their ability to communicate positively and build high-quality connections.
  • Discover the latest in building psychological safety through communication.

This workshop supports building trust in relationships and personalised service. There is nothing more valuable than building a truly vibrant, genuine, open and honest relationship, and this acknowledges that we are all unique and need to feel heard and empowered.

Delivered with our signature style that enhances team dynamics.

This tailored Advanced Communication workshop will cover:

Introduction and Foundations

  • Friend or Foe icebreaker
  • Consumer Trends
  • World Class Service at Organization

High-Quality Connections

  • The path to high-quality connections
  • Discover your communication energy network
  • Components of Positive Communication 5:1
  • Your communication profile and discover how to communicate with others of the same or different style

Active to Empathetic Listening

  • Discover four listening challenges and the path to deep listening.
  • The practical skill of active and empathetic listening
  • When do you need to listen more?
  • Noticing the signs, you are misaligned
  • Moments of truth

5 Psychological Threat domains

  • Awareness of psychological threats
  • Discover how a threat response can be triggered through communication and how to diffuse emotion by identifying the mutual purpose
  • Insight into one’s communication style under stress and identify the impact

Communication Channels Across an Organisation

  • Moments of Truth
  • Research into the pros and cons of varied communication channels
  • Recognising the signs that it is time to talk about a situation or to shift to a different communication mode
  • Share three focus areas for your team

Strengths-Based Appreciation

  • Appreciation for elevating a relationship to new heights

 

Option to use our complimentary communication profile or Myers Briggs

Who is This For?

  • Executive Leaders looking to elevate their communication and connection
  • Senior Leaders focussed on growing a positive, progressive and productive culture
  • Leaders aiming to grow engagement and connection with their team members
  • Customer service professionals looking to deliver at their best

Team Flow on Benefits

  • Increased focus Advanced Communication: today’s essentials for professional customer service teams
  • Leadership teams role modelling listening and empathy skills that they wish to see in their teams
  • Create a more fertile environment for collaboration, and building belonging.
  • Increase in positive communication and adapting to others communication style.

Expert Facilitators

Jane Wundersitz: Australia & International Virtual delivery. Keynote Plenary Speaker, Conference, Executive and Leadership, Public Sector.  Australia Wide | Adelaide | Canberra | Sydney | Perth | Alice Springs | Brisbane |Darwin

Belinda Sudano:  Leadership Corporate and Schools | Psychologist  Dip. Positive Psychology and Wellbeing | Melbourne

Kasey Lloyd:  Leadership Corporate and Schools | Brisbane | Gold Coast | Cairns

Profile Options or Pre-work

  • VIA Strengths or VIA Pro Report
  • Option to include (comp) communication profile

This is What Our Clients Thought

"Honestly your presentation was so fantastic people are still buzzing about it.

We cannot wait to have you back for more!"

Jessica CharmanClient Relations Manager

"10/10 a vibrant, relevant, fun and informative workshop. Perfect to be better skilled at listening and communication"

Skye Kennett

"Jane is a highly intelligent, insightful and effective facilitator, whom I have had the opportunity to work with several times for executive and team sessions.
Her content is dynamic, and her expert ability to read her audience to draw learning outcomes set her apart as a facilitator and speaker.
I recommend to any organisation looking to achieve positive group outcomes."

Shelley Poten : Regional General Manager FCMFlight Centre Group

You were Awesome - the training was excellent.

Andy KirssModere Disrupt Conference 5 hr Masterclass

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