World Class Customer Service Training Adelaide Melbourne Sydney Brisbane Perth Hobart Canberra

Keynote,
Full or Half Day
Virtual 4 x 60/ 90 min blocks

Onsite, Virtual, Conference

Participants
6 -1000+


Australia Wide F2F + International Virtual Delivery

World Class Service

Positive Strategic Team Building | Customer Service Training | Positive & Fun Conference Workshop | Elevate Service & Culture

  • Have you noticed customers expectations are steep and patience is low at present?
  • Is it time to refocus on what matters most?
  • Need some strategies and tips to raise the bar on service delivery?

High achievement always takes place in the framework of high expectations. To be ‘World Class’ is as much about attitude as it is ability. The difference between ordinary and extraordinary is that little ‘extra’. Let your team decide what those important little extras are.

World-class service is a common-sense approach to delivering genuine and authentic professional service. It’s the difference between 4 star and 5-star service and creating an understanding that great customer service comes down to the ‘point of difference’ in the things we do.

This workshop supports increasing customer service and is also a team-building workshop designed to align with your company vision and values.

In the true WunderTraining style, it is laced with the latest research and strategies.

“Common sense in an uncommon degree is what the world calls WISDOM”- Samuel Taylor Coleridge.

WORKSHOP OVERVIEW:

Raising the bar- The Customer Experience

  • Company vision and values from a customers perspective
  • Consumer trends and forecasts – times have changed and so have consumer expectations.
  • The research: What do customers really want?
  • Case study of your relevant industry or global leaders

World Class Service Customer Mapping

  • Internal and external customers
  • Moments of Truth – key customer contact points in the spotlight
  • The voice of the customer – reducing customer pain points
  • Identify golden rules
  • Formulate take away techniques for service excellence over the phone

Building Trust and Interpersonal Skills

  • Character strengths in focus: Building Trust
  • Tailoring service to suit 4 customer communication styles

Turn it up – Talk about amazing service

  • Unforgettable customer service – opportunities to exceed
  • React to a complaint as an opportunity for service recovery and to improve systems
  • Sharing success and keeping the focus daily

Tailored Options:
We will happily tailor- may include customer service on the phone+ effective online chat. Suitable and has delighted clients from a vast diversity of industries: NDIS service providers, retail, manufacturing, luxury travel, retail centre management, sales industries, residential care, primary and secondary school, public sector, health and optical, building industry.

 

Burnside Village Centre Team: “awarded SA Shopping Centre of the Year”
‘Excellent. An interesting presentation which kept your attention the whole time. Enjoyed the content on what customers really want and communication styles.’

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Who is This For?

Every industry and service team or organisation.  Suitable for leaders, work teams, public sector, NDIS and support insdustries, utilities providers, network marketers, building and manufacturing, real estate, child care, schools and brilliant for all of staff development days.  Interactive and energetic in-person delivery that supports positive culture and connection.  We also deliver this virtually – with you all in a room or in different locations.

We happily tailor if there is specific challenges or changes within the business.

Team Flow on Benefits

  • Elevate professionalism across a team
  • Refocus on current consumer trends – a sense of urgency + empathy
  • Share best practices across a service team + industry-related trends
  • Refine service hot spots
  • Highlight key moments of truth

Expert Facilitators

Jane Wundersitz: Australia & International Virtual delivery. Keynote Plenary Speaker, Conference, Executive and Leadership, Public Sector, Employee and Team development | Australia Wide | Adelaide | Canberra | Sydney | Perth | Alice Springs | Brisbane |Darwin | Hobart | Regional | Mt Gambier |

Jag Bhatia Executive and Leadership, Public Sector, Employee and Team Development.|  Melbourne

Profile Options or Pre-work

Optional – Resilience Driven PR6 assessment (POA – group discounts)

Pre and Post evaluation available for collective assessment: Recommended for Resilient People package.

Technology

In-person – Inhouse, Conference or Retreat – we bring everything required for the workshop. AV supplied by the client.

Virtual Training Delivered by Zoom, Microsoft Teams or Web-Ex.

Investment

Worthwhile Investment for every team … and we will endeavour to get to you wherever you are in Australia.

In-Person Energising Keynote and Interactive Conference Workshop

  • Australia Keynote Plenary Speaker POA
  • Interactive Conference Workshop 90 min > full-day  POA From $2700 +GST>  $7000 +GST cards/ table whiteboards etc. to support engagement for 26 tables groups up to 260 participants
  • International Keynote POA (post-Covid-19)

*POA Varied speakers available – travel additional

In-Person Workshop: Australia Wide

  • Half-Day In- house workshop POA from $2000 – $5000 +GST
  • Full-Day POA from $3500 – $7000 +GST
  • Small business/ NFP/ Network Group / Volunteer Group / COVID Impacted discount may apply

Virtual: 6 > 1000+ participants 

  • Virtual Keynote or Conference POA
  • 60 min from $1200 +GST
  • 90 min from $1500 +GST
  • Half/ Full day from $1800 +GST

Value Package Options: Discount applies for bookings of 3 or more workshops virtual/ live or a combination. Online delivery option, please inquire.

  • Power Team Package
  • Virtual Package

This is What Our Clients Thought

"Informative, Energetic and Enthusiastic! Jane your program definitely kept everyone engaged. Enjoyed the communication spotlight and learning about the nature and expectations of different customers."

JakeWorld Class Service- Customer Service Training Adelaide Burnside Village Centre team

"10/10 Enjoyed all of it- particularly the content on listening."

AnonWorld Class Customer Service Breastscreen South Australia

"We had excellent feedback evryone got a lot out of the workshops Thank you"

TrishCustomer Service Manager

"10 Entertaining,interesting, fun and liked the group interaction."

MydaPositively World Class Service Dormakaba Customer Service Training Brisbane

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