World Class Service

• Have you noticed customers expectations are steep and patience is low at present?
• Is it time to refocus on what matters most?
• Need some strategies and tips to raise the bar on service delivery?

High achievement always takes place in the framework of high expectations. To be ‘World Class’ is as much about attitude as it is ability. The difference between ordinary and extraordinary is that little ‘extra’. Let your team decide what those important little extras are.

World-class service is a common-sense approach to delivering genuine and authentic professional service. It’s the difference between 4 star and 5-star service and creating an understanding that great customer service comes down to the ‘point of difference’ in the things we do.

This workshop supports increasing customer service and is also a team-building workshop designed to align with your company vision and values.

In the true WunderTraining style, it is laced with the latest research and strategies.

“Common sense in an uncommon degree is what the world calls WISDOM”- Samuel Taylor Coleridge.

WORKSHOP OVERVIEW:

Raising the bar- The Customer Experience

• Company vision and values from a customers perspective
• Consumer trends and forecasts – times have changed and so have consumer expectations.
• The research: What do customers really want?
• Case study of your relevant industry or global leaders

World Class Service Customer Mapping

• Internal and external customers
• Moments of Truth – key customer contact points in the spotlight
• The voice of the customer – reducing customer pain points
• Identify golden rules
• Formulate take away techniques for service excellence over the phone

Building Trust and Interpersonal Skills

• Character strengths in focus: Building Trust
• Tailoring service to suit 4 customer communication styles

Turn it up – Talk about amazing service

• Unforgettable customer service – opportunities to exceed
• React to a complaint as an opportunity for service recovery and to improve systems
• Sharing success and keeping the focus daily

Tailored Options:
We will happily tailor- may include customer service on the phone+ effective online chat. Suitable and has delighted clients from a vast diversity of industries: NDIS service providers, retail, manufacturing, luxury travel, retail centre management, sales industries, residential care, primary and secondary school, public sector, health and optical, building industry.

Burnside Village Centre Team: “awarded SA Shopping Centre of the Year”
‘Excellent. An interesting presentation which kept your attention the whole time. Enjoyed the content on what customers really want and communication styles.’