Empathetic listening Professional development Adelaide Melbourne Sydney Perth Canberra Hobart Brisba

60 | 90 min

On location, Conference,

10 -200+

Australia Wide + International Virtual Delivery

Empathetic Listening

Empathetic Listening | Communication Workshop | Leadership Professional Development  | Australia Wide delivery | 

Listening Workshop for Leaders and Teams. Listening Training for the Workplace

Communication is the most essential skill in life and critical to your effectiveness as a leader and as a team member.

Some common listening mistakes include;
– Daydreaming or thinking of something else while another person is talking.
– Thinking of what you are going to say next.
– Judging what the other person is saying.
– Listening with a specific goal/ outcome in mind.

We may appreciate the value in attentive listening although the highest form of listening is empathetic listening. Empathetic listening really gets inside another person’s frame of reference and is an entirely different paradigm.

Empathetic listening is so powerful as it gives you accurate data to work with. You are listening with your ears, your eyes and your heart. You listen for feeling, for meaning and you listen for behaviour. It is more than ‘active listening’ or reflective listening. Deep, positive relationships can only be developed by listening to each other (Weger, Castle and Emmett 2010)

Overview of this workshop

  • The importance of listening | Self-awareness: Noticing how you listen
  • Autobiography tendencies in leadership – being misled by our bias and filters
  • Insights from noticing what gets in the way of empathetic listening
  • Listening with curiosity- Practice and opportunities to apply
  • How to spot defensive communication ( and non -verbal signs). What we say and how we say it creates a communication climate (the emotional tone of the conversation)
  • Discover six characteristics of supportive communication climates
  • Discover the Active constructive responding model (Gable, Reis, Impett, and Asher 2004)
  • Discuss challenges that can arise in communicating in remote relationships and hybrid teams
Empathetic Listening workshop
Listening Workshop for Leaders and Teams Australia

Who is This For?

  • Executive Leaders looking to lead with a contemporary edge
  • Senior Leaders focused on growing a positive, progressive and productive culture
  • Successfully delivered Public Sector, Large Scale Network Marketing, Corporate, Not For Profit
  • Leaders aiming to grow engagement
  • Team Leaders aspiring to Senior roles + Executive Assistants
  • Suitable for team leaders and new leaders – although ‘Authentic Leadership’ is our foundations program

Team Flow on Benefits

  • Increased trust through greater understanding of another’s situation.
  • Leadership role modelling excellent communication skills.
  • Create a more fertile environment for collaboration, belonging and empathy.
  • Increase in positive communication

Expert Facilitators

Jane Wundersitz: Australia & International Virtual delivery. Keynote Plenary Speaker, Conference, Executive and Leadership, Public Sector. Dip. Positive Psychology & Wellbeing specialised in Positive Leadership + 20 Years Leadership Development experience , Leading Positive Change  CWRU | Australia Wide | Adelaide | Canberra | Sydney | Perth | Alice Springs | Brisbane |Darwin

Belinda Sudano:  Executive and Leadership Corporate  and Schools | Psychologist  Dip. Positive Psychology and Wellbeing | Melbourne

Kasey Lloyd: Executive and Leadership Corporate and Schools | Positive Psychologist  Brisbane | Gold Coast | Cairns

Profile Options or Pre-work

VIA Strengths or VIA Pro Report

Book Recommendations and Research References

We recommend Kym Cameron Cameron, K. S. (2008). Positive leadership.

He describes what makes positive leadership so positive—what he terms “positively deviant performance”—and notes some of the results you can expect from such leadership, including impressive gains in productivity and effectiveness. Kim Cameron is one of Jane’s personal favourite researchers – a great gift for a leadership conference.

Cameron, K. S. (2008). Positive leadership. San Francisco, CA: Berrett-Koehler Publishers, Inc.

Porath, C. (2016). Give your team more effective positive feedback. Harvard Business Review. Retrieved from https://hbr.org/2016/10/give-your-team-more-effective-positive-feedback

Ilies, R., Morgeson, F. P., & Nahrgang, J. D. (2005). Authentic leadership and eudaemonic well-being: Understanding leader-follower outcomes. Leadership Quarterly, 16, 373-394.

Seligman, M. E. P. (2002). Authentic happiness: Using the new positive psychology to realize your potential for lasting fulfilment. New York: Free Press.


In-Person Energising Keynote and Interactive Conference Workshop

  • Australia Keynote Plenary Speaker POA From $3000 +GST  (+ travel /accom if required)
  • Interactive Conference Workshop | Half | Full Day POA Starts from $4000 +GST:  cards/ table whiteboards etc. to support engagement for 26 tables groups up to 260 participants
  • International Keynote POA (post-Covid-19)

*POA Varied speakers available – travel /accom additional

* Small team and Not for Profit/ Volunteer Group/ Student or Graduate groups/ Network events/ significantly COVID impacted industry / South Australian Based Business discounts-  may apply for off-peak days.

In-Person Workshop:

  • Half-Day In- house workshop POA from $2000 – $3500+GST
  • Full-Day POA from $3500 – $5000 +GST

Virtual: 6 > 1000+ participants 

  • Virtual Keynote or Conference POA from $1800 +GST
  • 2 x 90 min from $2000 +GST
  • Half from $1600 +GST | Full from $2500 + GST

Value Package Options: Discount applies for bookings of 3 or more workshops virtual/ live or a combination. Online delivery option, please inquire.

  • The Pink Flamingo: Culture Transformation Package
  • Power Leaders Package
  • Power Team Package
  • Driving Positive Change Package
  • SSO Package

This is What Our Clients Thought

'Dynamic, fun and honest. Enjoyed the variation in activities and the content on positive intent through conflict.'

Jane Manwaring : Director of School CultureQueensland Academies: Science Maths and Technology

'It was a great day. Feedback has been really positive. I am sure it will go a long way to strengthening teams'.

Rema Grennan : Operations Management Division- Dept. Human ServicesDepartment of Human Services Leadership Conference

The training was fantastic - clear and engaging. I'm already using the strategies at work and home in how I communicate and listen. I'm so glad I attended.

Janine PlummerNDIS I can jump puddles

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