Building on our Strengths

High achievement always takes place in the framework of high expectations. To be world class is as much about attitude as it is ability. The difference between ordinary and extraordinary as a leader is that little ‘extra’.

Let your leadership team decide what those important little extras are to be a leader at Queensland Academy for Science Mathematics and Technology. Empower them to take the lens as leadership as a service role.

An enlightening session with valuable insight into world class thinking.

An opportunity to review ‘Our Explicit Improvement Agenda 2020’ as leaders and to share best practice in building high quality connections at the varied connection points- with teaching and non-teaching staff. In a service environment these moments are called ‘moments of truth.’

To be world-class is often a commonsense approach to delivering genuine and authentic service at a Professional level. It’s the difference between 4 star and 5 star and creating an understanding that extraordinary leadership comes down to the ‘difference’ in the things we do.

This interactive and practical workshop enables an opportunity for existing and new team members to share best practice and to build a collective vision for the opportunities to Lift- Stretch- Maximise- Qualify- Quantify and commit to Growth as a leader.

Learning Outcomes:

• Gain insight into Australian workplace trends and Why people follow?
• Understand ‘The customer EXPERIENCE’ with the lens of your own team being the customer
• Identify the moment of truth – opportunities to Lift, Stretch and Maximise the connection opportunities.
• Empathize and appreciate frustrations from a teacher – non teacher perspective. Can you anticipate their needs more often?
• Identify the difference between 4 and 5 star service
• Explain what you REALLY do?
• Develop listening skills
• Build trust through informing when a promise cannot be fulfilled
• Respond to a complaint as an opportunity for service recovery and to improve systems and build the relationship
• Gratitude in action