World Class Customer service training for School professional devlopment day

Keynote,
1/2 or Full Day
Virtual 2 hrs

Onsite, Virtual, Conference

Participants
6 -1000+


Australia Wide F2F + International Virtual Delivery

Building on our Strengths

Student Wellbeing | Student Personal Development | Positive Education Speaker 

Leading World Class Education

 

High achievement always takes place in the framework of high expectations. To be world class is as much about attitude as it is ability. The difference between ordinary and extraordinary as a leader is that little ‘extra’.

Let your leadership team decide what those important little extras are to be a leader at Queensland Academy for Science Mathematics and Technology. Empower them to take the lens as leadership as a service role.

An enlightening session with valuable insight into world class thinking.

An opportunity to review ‘Our Explicit Improvement Agenda 2020’ as leaders and to share best practice in building high quality connections at the varied connection points- with teaching and non-teaching staff. In a service environment these moments are called ‘moments of truth.’

To be world-class is often a commonsense approach to delivering genuine and authentic service at a Professional level. It’s the difference between 4 star and 5 star and creating an understanding that extraordinary leadership comes down to the ‘difference’ in the things we do.

This interactive and practical workshop enables an opportunity for existing and new team members to share best practice and to build a collective vision for the opportunities to Lift- Stretch- Maximise- Qualify- Quantify and commit to Growth as a leader.

Learning Outcomes:

  • Gain insight into Australian workplace trends and Why people follow?
  • Understand ‘The customer EXPERIENCE’ with the lens of your own team being the customer
  • Identify the moment of truth – opportunities to Lift, Stretch and Maximise the connection opportunities.
  • Empathize and appreciate frustrations from a teacher – non teacher perspective. Can you anticipate their needs more often?
  • Identify the difference between 4 and 5 star service
  • Explain what you REALLY do?
  • Develop listening skills
  • Build trust through informing when a promise cannot be fulfilled
  • Respond to a complaint as an opportunity for service recovery and to improve systems and build the relationship
  • Gratitude in action

Who is This For?

For student leaders in schools or universities. Visuals and stories are tailored to suit the demographic, age and stage of life.

Interactive and energetic in-person delivery supports positive culture and connection.

We happily tailor to the values, visions or objectives of the university or school.

School Flow on Benefits

Why invest in a student workshop?

The specific message that you want your students to hear is delivered by us independently. Our research and strategies are the latest from the fields of positive psychology, neuroscience and mental toughness.

Each of your students is appreciated for their uniqueness and individuality. We have the experience to work across a broad spectrum with a firm belief that personal leadership and good habits starts in the student years.

Expert Facilitators

Jane Wundersitz: Keynote Plenary Speaker, Conference, Large Group and Student Leadership Teams, Positive Education for Teachers and Students Executive and Leadership, Public Sector, Employee and Team development | Australia Wide | Adelaide | Canberra | Sydney | Perth | Alice Springs | Brisbane |Darwin | Hobart | Regional | Mt Gambier

Kasey Lloyd: Positive Psychologist, Large Group and Student Leadership Teams, Positive Education for Teachers and Students | Brisbane | Gold Coast | Cairns

Claudia Chambers: Large Group and Student Leadership Teams, Positive Education for Teachers and Students | Sydney | Byron Bay | Canberra

Lorraine Donahue: Large Group and Student Leadership Teams, Positive Education for Teachers and Students| Perth

Profile Options or Pre-work

VIA Strengths Assessment

GRIT Assessment

Student Mental Toughness

Technology

In-person – Suitable for large groups of up to 250 students at tables or students seated in circles of eight. Often in auditoriums, gymnasiums or similar.

We bring table, whiteboards, workshop cards and handouts required for the workshop. AV supplied by the client.

Leadership teams – on site or locations.

Investment

Worthwhile Investment for every team … and we will endeavour to get to you wherever you are in Australia.

In-Person Energising Keynote and Interactive Conference Workshop

  • Australia Keynote Plenary Speaker POA
  • Interactive Conference Workshop 90 min > full-day  POA From $2700 +GST>  $7000 +GST cards/ table whiteboards etc. to support engagement for 26 tables groups up to 260 participants
  • International Keynote POA (post-Covid-19)

*POA Varied speakers available – travel additional

In-Person Workshop: Australia Wide

  • Half-Day In- house workshop POA from $2500 – $5000 +GST
  • Full-Day POA from $3500 – $7000 +GST

Value Package Options: Discount applies for bookings of 3 or more workshops.

  • Wellbeing Boost Package
  • Power Leaders Package
  • Power Team Package
  • SSO Package

This is What Our Clients Thought

Loved this - so energising and engaging. It really brought teams together.

All of Staff Day Full Day 80 + ParticipantsAFL Sports Ready

'You’re an awesome facilitator that can lift a room – not many people have that skill '

Nathan Wilson - Australian & NZ Leadership ConferenceNathan

"Jane's content is dynamic, and her clever delivery and expert ability to read her audience to draw learning outcomes set her apart as a presenter, facilitator and speaker.
I would recommend Jane's talents to any leader or organisation looking to achieve positive group outcomes."

Shelley Poten : Regional General ManagerFlight Centre Group : Delivered Virtually

'Inspirational- fantastic energy and real relevant learning. Feeling ready for anything.'

LincolnBoc Conference Melbourne

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