Term-time booking Fits pupil-free days & staff meetings
Schools, universities & TAFE, in person
10-50 Non-teaching staff development days
Half-day or full-day On-site at your school or campus
Practical skills for school officers, front office and non-teaching staff who carry the first conversation with students,
parents, and the community – often the hardest one.
School officers, front office and student services staff carry the conversations no one else sees. The anxious parent at pick-up, the frustrated enrolment enquiry, the call that starts calm and doesn’t stay that way.
National psychosocial hazard codes of practice (SafeWork Australia and state regulators) now name aggression from students, parents and the public as a recognised workplace hazard for staff in front-facing roles.
This session brings together WunderTraining’s Difficult Conversations™ and Positively World Class Service™ methodologies, mapped to the real conversations your non-teaching staff have every day. Interactive throughout, closing with role-play built from your own front desk and phones.
WUNDERTRAINING: DIFFICULT CONVERSATIONS™
Two parts, one calm and confident front line.
“Insightful, I can’t wait to dive into my difficult conversation. Great tools to support the preparation and excellent for building perspective."
Sally
A great day of theory and practice helped us bring the team into a closer working relationship through exercises. It provided practical tools to assist with collaborative problem-solving.
Aaron CrowtherHOW THE PROGRAM WORKS
FORMATS
Half-day, full-day, or a whole-team non-teaching staff development day.
DELIVERY
On-site at your school, campus or district office, anywhere in Australia.
SUPPORT
Pre-workshop consultation on your real scenarios, plus post-training resources.
Every interaction shapes your school’s reputation.
From front office administrators to admissions, student services, and leadership, your team is the face of your educational community.
Let’s design a Customer Service & Connection Training experience tailored specifically for school cultures, staff, and parent expectations.
Built for the people who staff the front line
SCHOOL OFFICERS & FRONT OFFICE
First point of contact for students, parents and visitors
STUDENT SERVICES &
ENROLMENTS
Manage sensitive family and enrollment conversations
ADMINISTRATION &
OPERATIONS
Handle enquiries, phones and escalations daily.
UNIVERSITY
FRONT-OF-HOUSE
Reception, library and student support counters.
NON-TEACHING STAFF DAYS
A whole-team session for pupil-free or PD days.
Explore other professional development and training opportunities by WunderTraining:
Our programs empower people to perform at their best — individually and collectively.
Yes. Each program is customised based on your organisation’s structure, goals, and needs.
Half-day or full day. On-site at your school or campus.
At WunderTraining, we believe great leadership begins with self-awareness and the courage to grow. With over 20 years of experience, our team has helped thousands of leaders develop clarity, compassion, and capability through our tailored leadership development programs Australia.
Our mission is to inspire leaders to create workplaces that thrive — where people feel valued, connected, and motivated to deliver their best.
READY WHEN YOU ARE
practical tools, real scenarios, role-play, built around your school, not a generic script.
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Go instead, where there is no path and leave a trail.
Jane Wundersitz
© 2025 Wunder Training Austalia. All rights reserved.
“Really helpful for supporting parents and the students. Engaging delivery and knowledgeable presenter."
School Support Officer Team Seaton High School