Delivering World Class Service : It’s a high bar, at a particularly challenging time.

Are you in a service industry where team members are operating across locations or working remotely and feel like they need  a recharge and some positive and professional customer service strategies, to assist them through these tough times?  

• Have you noticed customers expectations are high through these challenging times?
• Do you need to support your team to focus on what matters most positively?
• Need some strategies and tips to raise the bar on service delivery?

Covid pandemic trends show customers still value speed but increasingly want empathy. Expectations are high, and the difference between ordinary and extraordinary is that little ‘extra’ at the right time. So, what are the priorities – service that’s fast, personal, convenient, safe and secure.

Gain perspective – refocus, share best practices across your people through polls, chat and breakouts. Ensure you are ready for the next normal.

Consumer expectations have changed. Do your people feel ready to have yours?

• Covid safe service trends and the next cx normal
• Identify your customer key moment of truths
• Active to empathetic listening
• Flawesome: respond to a complaint as an opportunity for service recovery and to improve systems, and build the relationship

Join Jane Wundersitz – Founder of WunderTraining 

Twenty-five years in people and culture development – and has consistently delivered customer service training through this time. She has supported clients across industries, including NDIS, Public Sector Service and Retailers, Building and Manufacturing, Customer Service Support Teams, Schools and Childcare.

She was known for her forward focus, love of current stats and bringing evidence-based principles into the workplace to build performance and keep her clients ahead of the curve.

Recent 2021 Testimonial: NDIS Provider In-Person Event 

‘Honestly, your presentation was fantastic; people are still buzzing’ – Jessica, Client: Relations Manager NDIS Provider  Advanced Communication for World Class Service Full Day.