Communication is the most essential life skill critical to your effectiveness as a leader and team member.

Some common listening mistakes include;
– Daydreaming or thinking of something else while another person is talking.
– Thinking of what you are going to say next.
– Judging what the other person is saying.
– Listening with a specific goal/ outcome in mind.

We may appreciate the value of attentive listening, although the highest form of listening is empathetic listening. Empathetic listening gets inside another person’s frame of reference and is an entirely different paradigm.

Empathetic listening is so powerful as it gives you accurate data to work with. You are listening with your ears, your eyes and your heart. You listen for feeling, for meaning and you listen for behaviour. It is more than ‘active listening’ or reflective listening. Deep, positive relationships can only be developed by listening to each other (Weger, Castle and Emmett 2010)

Overview of this Empathetic Listening, keynote or virtual workshop

• The importance of listening | Self-awareness: Noticing how you listen
• Autobiography tendencies in leadership – being misled by our bias and filters
• Insights from noticing what gets in the way of empathetic listening
• Listening with curiosity- Practice and opportunities to apply
• How to spot defensive communication ( and non-verbal signs). What we say and how we say it creates a communication climate (the emotional tone of the conversation)
• Discover six characteristics of supportive communication climates
• Discover the Active constructive responding model (Gable, Reis, Impett, and Asher 2004)
• Discuss challenges that can arise in communicating in remote relationships and hybrid teams

We have an excellent  range of half and full-day communication programs