Keynote, Full or Half Day Virtual 4 x 60/ 90 min
Onsite, Virtual, Conference
Participants 6 -1000+
Australia Wide F2F + International Virtual Delivery
Deliver world-class customer service and elevate your team’s performance with WunderTraining’s Customer Service Workshop. Led by Keynote Speaker Jane Wundersitz, our training is designed to develop practical customer service skills in Australia for leaders, teams, and organisations across industries.
Have you noticed customers expectations are steep and patience is low at present?
Is it time to refocus on what matters most?
Need some strategies and tips to raise the bar on service delivery?
High achievement always takes place in the framework of high expectations. To be ‘World Class’ is as much about attitude as it is ability. The difference between ordinary and extraordinary is that little ‘extra’. Let your team decide what those important little extras are.
World-class service is a common-sense approach to delivering genuine and authentic professional service. It’s the difference between 4 star and 5-star service and creating an understanding that great customer service comes down to the ‘point of difference’ in the things we do.
This workshop supports increasing customer service and is also a team-building workshop designed to align with your company vision and values.
In the true WunderTraining style, it is laced with the latest research and strategies.
Raising the bar- The Customer Experience
World Class Service Customer Mapping
Building Trust and Interpersonal Skills
Turn it up – Talk about amazing service
We will happily tailor- may include customer service on the phone+ effective online chat. Suitable and has delighted clients from a vast diversity of industries: NDIS service providers, retail, manufacturing, luxury travel, retail centre management, sales industries, residential care, primary and secondary school, public sector, health and optical, building industry.
Burnside Village Centre Team: “awarded SA Shopping Centre of the Year”
‘Excellent. An interesting presentation which kept your attention the whole time. Enjoyed the content on what customers really want and communication styles.’
In today’s competitive market, exceptional service is the key to loyalty, reputation, and growth. This customer service training workshop helps your team master communication, empathy, problem-solving, and resilience.
Through Service mindset training and hands-on activities, participants learn how to create Positively World Class Services, delivering consistent client service excellence across every interaction.
Our workshop customer service program is perfect for:
Leaders and managers who drive team performance.
Work teams across industries: corporate, service, retail, real estate, schools, childcare, manufacturing, utilities, NDIS, healthcare, and public sector.
Network marketers and frontline staff.
Staff development days seeking interactive skill-building and team bonding.
Whether it’s a professional development and training initiative or part of a leadership development programs Australia agenda, this program empowers your team to thrive.
Delivered by experienced facilitators with a focus on practical skills.
Blends emotional intelligence, communication, and resilience for real-world outcomes.
Interactive and engaging — featuring customer service workshop activities and role-plays, not just theory.
Proven methods to boost customer satisfaction, staff confidence, and organisational reputation.
Designed to create a Professional service culture and foster exceptional service training program standards.
Participants in our customer service workshop ideas will acquire:
These skills ensure every team member embodies a world-class customer service mindset.
Interactive Learning
Role-plays, real-world scenarios, and hands-on exercises.
Customisable Modules
Tailored to your industry and organisational needs.
Flexible Delivery
In-person or virtual sessions across Australia.
Duration Options
Half-day, full-day, or multi-day programs.
Every session combines customer service workshop activities with practical strategies to immediately improve performance.
Complementary programs to build holistic team performance:
Master clear and effective messaging.
Enhance resilience and stress management.
Develop future-ready leaders.
Foster collaboration and trust.
All programs integrate seamlessly with our customer service workshop to deliver a Professional service culture.
Empower your team to excel in every client interaction with WunderTraining’s Customer Service Workshop.
Book your program today and transform your workplace with world-class customer service.
Contact Us | Set an Appointment | Learn more About Us
Every industry and service team or organisation. Suitable for leaders, work teams, public sector, NDIS and support insdustries, utilities providers, network marketers, building and manufacturing, real estate, child care, schools and brilliant for all of staff development days. Interactive and energetic in-person delivery that supports positive culture and connection. We also deliver this virtually – with you all in a room or in different locations.
We happily tailor if there is specific challenges or changes within the business.
This workshop is delivered by our dynamic team of Expert Facilitators. A collective of seasoned professionals committed to empowering your organisation. Drawing on extensive real-world experience in positive psychology, strategic team development, and leadership, our facilitators deliver highly engaging, evidence-based workshops tailored to your team’s unique needs. Every session is designed to inspire growth, build resilience, and elevate performance.
All sectors benefit, from corporate, healthcare, education, NDIS, manufacturing, utilities, to retail.
Flexible options include half-day, full-day, or multi-day programs.
Yes. We tailor the workshop customer service experience to meet your team’s specific goals and challenges.
Absolutely. Online delivery brings customer service training workshop expertise to remote teams.
Improved service excellence, staff confidence, team cohesion, and client service excellence culture.
Stay in the loop with the latest training insights, practical tips, and exclusive offers. Subscribe to the Wunder Training newsletter and receive valuable updates straight to your inbox.
Do not follow where the path may lead.
Go instead, where there is no path and leave a trail.
Jane Wundersitz
© 2025 Wunder Training Austalia. All rights reserved.
"Informative, Energetic and Enthusiastic! Jane your program definitely kept everyone engaged. Enjoyed the communication spotlight and learning about the nature and expectations of different customers."
Jake Testimonial