How we communicate at work has changed.

We have a new generation of workers entering the workforce, and technology reshaping how we live our lives. As business leaders and customer service professionals, it’s time to raise the bar. This is where we can positively support with the latest in advanced communication for leaders and customer service professionals.  Communication is at the heart of every organisation.

Is it time to better support your team to feel confident, capable and able to handle tricky situations professionally?

Advanced Communication for leaders and customer service professionals

This workshop will build your ability to listen, connect, speak effectively, and know when it matters most. This will significantly impact your customer interactions, team member role effectiveness, and relationships across work teams.

Explore your communication preferences and build a new suite of tools

• Discover how to communicate with others with the same or different styles.
• The keystone component of advanced communication is empathetic listening– so powerful as it gives you accurate data to work with. You are listening with your ears, your eyes and your heart. You listen for feeling, for meaning, and you listen for behaviour. It is more than ‘active listening’ or reflective listening (Weger, Castle and Emmett 2010).
• Discover best practices, tips and strategies for the varied modes of communication in your workplace.
• We share various practical tools to enable participants to understand and develop their ability to communicate positively and build high-quality connections.
• Discover the latest in building psychological safety through communication.

This workshop supports building trust in relationships and personalised service. There is nothing more valuable than building a truly vibrant, genuine, open and honest relationship, and this acknowledges that we are all unique and need to feel heard and empowered.

Delivered with our signature style that enhances team dynamics.

This tailored Advanced Communication workshop will cover:

Introduction and Foundations

• Friend or Foe icebreaker
• Consumer Trends
• World Class Service at Organisation

High-Quality Connections

• The path to high-quality connections
• Discover your communication energy network
• Components of Positive Communication 5:1
• Your communication profile and discover how to communicate with others of the same or different style

Active to Empathetic Listening

• Discover four listening challenges and the path to deep listening.
• The practical skill of active and empathetic listening
• When do you need to listen more?
• Noticing the signs, you are misaligned
• Moments of truth

5 Psychological Threat domains

• Awareness of psychological threats
• Discover how a threat response can be triggered through communication and how to diffuse emotion by identifying the mutual purpose.
• Insight into one’s communication style under stress and identify the impact

Communication Channels Across an Organisation

• Moments of Truth
• Research into the pros and cons of varied communication channels
• Recognising the signs that it is time to talk about a situation or to shift to a different communication mode
• Share three focus areas for your team

Strengths-Based Appreciation

• Appreciation for elevating a relationship to new heights

Option to use our complimentary communication profile or Myers Briggs