Good communication characterises high-functioning workplaces. This workshop will build your ability to listen and speak effectively when it matters most. We cover crucial communication skills essential to support you to communicate positively within a team, give and receive feedback, and listen effectively. These skills significantly impact your job effectiveness and the quality of your relationships with others.

Developing positive relationships requires empathy. Emotion researchers generally define empathy as the ability to sense other people’s emotions and imagine what someone else might think or feel. It requires deep listening to others, understanding verbal and nonverbal cues, and building the ability to appreciate the differences in others.

Putting judgement aside can be a key to building trust in genuinely vibrant, genuine, open and honest relationships. Expressing care for another is more natural in some people than others and is a skill that can be taught and nurtured.

This workshop will cover the following:

• Recognising the signs that it is time to talk about a situation
• Challenging conversations in the spotlight
• A 4 P’s approach – no feedback sandwich here!
• Identify emotional and behavioural barriers and ways to overcome reluctance to receive and give feedback
• Use techniques to initiate a discussion constructively
• Discover the power of empathy in building trust
• Building mutual purpose and being certain of your positive intent will is key to success
• Gain insight into your communication ‘style under stress.’
• Prepare and deliver feedback in a way that builds confidence in what you are saying.
• Use techniques to prepare for receiving feedback, judge its validity and make decisions on what to do with the feedback.
• Identify practical strategies to assist when responses to feedback are not helpful, acknowledging and refocusing these responses.

*3 hr workshop: option to include our hard copy communication profiling during the workshop | This is included in our Authentic Leadership full-day program and can be included in any strategic team-building full-day programs. We consider this topic essential for all team members,

We have had excellent feedback in delivering this virtually to over 1000 Government Leaders as a component of the  State Leadership Managers Essentials program. Our 90 min virtual session is polished – tried, tested, and comes with an excellent support handout.