Slideshow

Empathetic Listening (NEW)

wundertraining / workshops / speak-influence-listen / empathetic-listening-new

Communication is the most important skill in life and critical to your effectiveness as a leader. How often do we listen with the intent to reply. We may appreciate the value in attentive listening although the highest form of listening is empathetic listening. Empathetic listening really gets inside another persons frame of reference and is an entirely different paradigm.

Empathetic listening is so powerful as it gives you accurate data to work with. You are listening with your ears, your eyes and your heart. You listen for feeling, for meaning and you listen for behaviour. It is more than 'active listening' or reflective listening.

1) The importance of listening
2) Self-awareness: Noticing how I listen.
3) Autobiography tendencies in leadership - being misled by our filters
4) Dimensions of listening
- Focus on receiving deep communication
- Capturing the whole of the message
- Understanding and perception
- Listening for potential
- Staying above the detail
5) Insights from noticing what gets in the way of empathetic listening.
6) Practice and opportunities to apply

Facilitator:
Jane Wundersitz

Sharon Longridge

* WunderTraining is not associated with APHRA


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