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Sonja Leicester

Workshop Facilitator: Communication, Customer service, Productivity

wundertraining / the-team / sonja-leicester

Powerful Communication with Positive Influence, Customer Service In-house training,

About Sonja
Sonja has enjoyed an extensive high energy - diverse career in the Travel and Tourism industry in roles that saw her work her way up to Executive Management positions for prominent state based and global organisations. She has also been an Executive Board Member (Phil Hoffmann Travel) (2005)

Extensive knowledge and experience in all areas of business and business management; allows Sonja to bring very relevant, practical and current examples to the workshops she delivers. She has extensive International, Domestic and Intrastate travel experience. Sonja enjoys travel and delivers workshops Australia wide including regional Australia locations.

Facilitator Style
Sonja is an authentic, high energy, inspiring presenter. She engages with individuals quickly and creates an atmosphere that is fun and very relevant resulting in excellent participant enthusiasm.

Specialty areas:
- Powerful Communication
- 'Positively' World Class Service
- Productivity with PUNCH
- Empathetic listening (New 2019)

She thrives on leaving participants feeling motivated and empowered to achieve and deliver results.

Nationally Accredited qualifications

- Cert IV Training and Assessment (T.I.M.E Pty Ltd) (2008)
- Bachelor of Business (Tourism Management) - 2 subjects outstanding(2005)
- Certificate IV in Business - Douglas Mawson Institute (2001)
- International Travel Consultant Qualification (ATAQ) (1997) - Diploma Business (Tourism Management) Adelaide Institute Vocational Education (1994)
- Diploma International Fares and ticketing (IATA-UFTAA) 1991


Additional certifications:
- Introduction to Mindfulness - Mindful Self Care Programs - Dr Maura Kenny (2014)

Testimonials:

'As a trainer and presenter myself, my standards are high and when I attend Sonja’s session I was instantly impressed.
As soon as we entered the room we were engaged by her, she had great eye contact, a super genuine smile and welcoming ‘hello’ to each person. I knew I was in the right place and I felt excited to be there.

What followed was an educational, inspiring, memorable, fast paced and energetic presentation that had the participants on the edge of their seats wanting more.

A refreshing approach that was very relevant and focused towards our industry. The session provided me with practical tools I could immediately implement and the clever tips and hints Sonja provided gave everyone lots of inspiration - the room was a buzz with participation and ideas flowing.

I found Sonja to be an authentic and energetic facilitator that was knowledgable, passionate and friendly - ticking all the boxes that I look for in a training session - highly recommend.'

Adele Dyson - Owner-Director
AMD Training Solutions

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